Successful implementation of Business Intelligence requires more than just a technology platform.
Once a company decides to evaluate a BI system, typically the specifications for the physical implementation are dictated by the IT department, and requires their buy-in. The physical implementation of the BI software by the IT department is usually successful. However, there is more to BI than just the software.
The People and the Process must also be considered in order for a holistic solution to exist. The people part of the equation represents the user needs. These are the ultimate consumers of business intelligence solutions. The people, however, are ineffective in their application of Business intelligence data and solutions if the processes are not in place to support data-driven decisions.
The processes refer to business goals that must be considered to help drive successful changes in business. These three important aspects, the people, process and technology must be in alignment for a business intelligence solution to be effective and holistic.
Interestingly the technology implementation requires the most hard dollar costs, and returns the least in terms of ROI. The real value in Holistic BI is in garnering the corporate buy in, or in other words training the people to make better data-driven business decisions based on the data.